Order status
Track your order
Every Punelia order is tracked from the moment it leaves our supplier.
Where is my order?
The fastest route is the dispatch email we send you. If you cannot find it, check your spam or promotions folder — and if it still is not there, we will look it up for you.
Track with your confirmation email
Your dispatch email carries the tracking number and a direct link to the carrier. Orders placed with an account can also be seen under your order history.
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1
Packing — 1 to 2 business days
Your order is picked and packed. During sale periods this can stretch to 3 to 4 business days.
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2
Dispatch email with tracking
As soon as the parcel leaves, we email you a tracking number and a direct link to the carrier.
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3
On its way — 6 to 12 business days
Delivery across Australia. Remote and rural addresses can take a few days longer. Multi-item orders sometimes arrive in more than one parcel.
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4
Nothing after 15 business days?
Write to support@punelia.com with your order number. We chase the carrier and, if the parcel is genuinely lost, we replace or refund it.
Delivery questions
The usual worries
Anything else: support@punelia.com, answered within 24 hours.
Tracking has not moved for a few days.
Carriers scan at handover points, not continuously. A quiet stretch of two to three days is normal, particularly between states.
It says delivered but I have nothing.
Check around your property and any safe drop spot, ask anyone else at the address, and allow 24 to 48 hours. If it still has not appeared, email us and we open a case with the carrier.
I entered the wrong address.
Email us straight away. If the order has not shipped we can correct it; once it has, we cannot.